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Proliant Server Store Privacy Statement

At Proliant Server Store, we value the trust of our customers. To earn your trust, we respect your privacy in handling personally-identifiable information relating to you and your transactions with us at www.ProliantServerStore.co.uk. This Privacy Statement describes who controls the personally identifiable information we gather about you, what personally identifiable information we gather about you, what we do with it, the safeguards we have in place to protect it, and how you can control our use of it.

Who controls personally identifiable information gathered about you?
Data that is gathered about you is controlled by Global Computer Spares Limited of which the headquarters are located at Unit 16 Millbrook Business Park, Sybron Way, Crowborough, East Sussex TN6 3JZ

What personally identifiable information does Proliant Server Store request?
We collect personally identifiable information that you voluntarily provide to us when you place an order, send us a letter or e-mail or give us a telephone call. This information may include your name, mailing address, e-mail address, telephone number, fax number, and other optional demographic information, ordering and payment details, return requests , as well as data relating to your use of our web site. You may browse our web site without supplying any personally identifiable information, but we will need to collect personally identifiable information in order to process your orders or to send you information that you request.

Where is the collected information stored?
The personally identifiable information we collect about you will be stored and processed on electronic information systems operated by Global Computer Spares Limited in the United Kingdom.

What about web site "cookies"?
Our web site utilizes "cookies" for limited purposes intended to provide you with a more convenient shopping experience, such as maintaining items in your shopping cart if you leave the site before checkout. Cookies are small data files that are stored on your computer's hard drive. Cookies do not give us control over your computer. For more information on "cookies" please click here.

How does Proliant Server Store use personally identifying information about me?
The personally identifiable information that you voluntarily provide to us will be used to process your orders, or respond to any enquiries that you may send us. We may contact you if we have questions about your order or to notify you of the status of an order. We may also use your e-mail address to identify you on our internal systems. The personally identifiable information that we store in cookies is used to track your activity at our web site and to remember your individualized settings (such as your online shopping cart, and the configuration of your Internet browser software) to make your visit more convenient and to make it unnecessary for you to re-enter such information when you make return visits to our site.

With whom might Proliant Server Store share personally identifiable information about me?
We will not disclose personally-identifiable information about you to others except as disclosed in this Privacy Statement or as specifically authorized by you at the time such information is collected.

We contract with other companies to fulfill your order and provide the specific products or services to you. For example, we use a credit card processing company to process applications, issue credit, verify, bill, and collect payments when you make a purchase with a credit card; an independent financial institution to administer the Proliant Server Store credit card program; an outside shipping company to ship orders; and we use outside service providers to host our web site,. These service providers are provided with only the information that they need to perform their functions and are not permitted to use or disclose your personally-identifiable information for other purposes without your authorization.

We may share personally identifiable information with law enforcement or other entities as required by law or as we reasonably determine to be necessary to protect our rights or the rights of others, to prevent harm to persons or property, to fight fraud, or to enforce our web site terms of use. Personally identifiable Information may be transferred as an asset in connection with a merger or sale (including any transfers made as part of an insolvency or bankruptcy proceeding) involving all or part of our businesses.

What about Google Analytics ?
Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website. Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer's IP address which could be used to personally identify you but Google do not grant us access to this.
GA makes use of cookies, details of which can be found on Google's developer guides.
Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.

How is my personally identifiable information protected?
We have implemented numerous safeguards to protect reasonably and adequately personally-identifiable information.

Our databases are protected by physical, technical, and procedural measures that restrict information access to authorized persons in accordance with this Privacy Statement. Our information systems are maintained behind a software firewall to isolate them from access by other networks connected to the Internet. Only employees who need the information to perform a specific job are granted access to personally identifiable information. Our employees are kept up to date on our security and privacy practices.

When personally-identifiable information is collected through our web site, the transmission is encrypted using industry-standard Secure Socket Layer ("SSL") technology and sensitive information such as credit card numbers or account information is encrypted for further protection.

How can I access or update personally identifiable information about myself?
It is important that our databases are accurate and up-to-date. To exercise your rights to access and make appropriate changes or deletions to personally identifiable information relating to personally identifiable information we have gathered about you, please call our customer service representative directly on 01892 603456. As a caller, we must verify your identity before granting you access to any information.

Right to be forgotten
Each data subject shall have the right granted by the European legislator to obtain from the controller the erasure of personal data concerning her or him without undue delay, and the controller shall have the obligation to erase personal data without undue delay where one of the following grounds applies, as long as the processing is not necessary:

The personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed.
The data subject withdraws consent to which the processing is based according to point (a) of Article 6(1) of the GDPR, or point (a) of Article 9(2) of the GDPR, and where there is no other legal ground for the processing.
The data subject objects to the processing pursuant to Article 21(1) of the GDPR and there are no overriding legitimate grounds for the processing, or the data subject objects to the processing pursuant to Article 21(2) of the GDPR.
The personal data have been unlawfully processed.
The personal data must be erased for compliance with a legal obligation in Union or Member State law to which the controller is subject.
The personal data have been collected in relation to the offer of information society services referred to in Article 8(1) of the GDPR.

If one of the aforementioned reasons applies, and a data subject wishes to request the erasure of personal data stored by Global Computer Spares Limited, he or she may at any time contact us and the Data Protection Officer or another employee shall promptly ensure that the erasure request is complied with immediately.

Where the controller has made personal data public and is obliged pursuant to Article 17(1) to erase the personal data, the controller, taking account of available technology and the cost of implementation, shall take reasonable steps, including technical measures, to inform other controllers processing the personal data that the data subject has requested erasure by such controllers of any links to, or copy or replication of, those personal data, as far as processing is not required. The Data Protection Officer of Global Computer Spares Limited or another employee will arrange the necessary measures in individual cases.

How may I contact Proliant Server Store?
If you have any questions about our handling of personally-identifiable information relating to you, please contact us by calling us on 01892 603456, by writing to us at Global Computer Spares Limited, Unit 16 Millbrook Business Park, Sybron Way, Crowborough, East Sussex TN6 3JZ, or by sending an e-mail to enquiries@proliantserverstore.co.uk


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